FAQ'S

Where do you Ship From ?

All Orders are Shipped from USA

Do You Ship Internationally ?

Yes ! We Ship Worldwide

How much is Shipping ?

Shipping is based on Weight , Shipping method selected , and your Shipping address . You can check this information on your shopping cart before Checkout

When will I receive my Order ?

All items) ship within 4*8 business days. This does not include transit time (the time it takes our carrier to deliver your package) "During the Holiday season, late November and December, all orders are shipped out within 4-8 business days due to high volume

To assure a faster shipment, items on the same order may be shipped separately at no extra cost

USA SHIPPING (transit time) Standard Shipping (2-5 business days**)

**During the Holiday season, kate November and December, shipping wes 40 business days, influenced by camier workload. Please nuts that we have no contrail aver conier schedules.

INTERNATIONAL SHIPPING (transit time) Standard Shipping (5-20 business days)

Can I return My Order?

We Want you to love everything you Order from "Ocean Anchor Store" Since are Products are Custom Made, we do not accept returns or exchanges unless the item is defective or incorrect.

What If I Received the wrong product/product with a defect?

"Damaged or Defective Items".

 If you receive a product that is damaged, misprinted, or defective, please notify us within "30 days" of receiving your order.

We will gladly provide a "replacement or refund" at no additional cost to you.

To request a replacement or refund, please provide:

1. Your Order No

2. A Brief description of the issue.

3. Photos showing the damage or defect.We will Process your replacement or refund within "5-7 Business Days" after verifying the issue.

I didn't receive my order?

Delays can occur in transit or holds at the local customs office on international orders so it's possible to take up to 5 weeks for an order to be delivered. The ship times given are estimates and not guaranteed.

Will I pay custom fees?

All orders are shipped from USA. When you order outside the USA, customs fees and additional fees may apply for international shipments.

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